Refund policy

What is your return policy?

We do not offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at contato@feelthequest.com!

Do you offer refunds?

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at contato@feelthequest.com with pictures of wrong/damaged items, and we will sort it out for you.

I received a wrong/damaged product, what should I do?

We are sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email contato@feelthequest.com within a few weeks with photos of the damaged product, your order number and any other details you may have about your order. We will get back to you with a resolution as soon as possible!

Product Liability Disclaimer:

Sometimes there may be a vinegar smell on the clothes you receive. Fortunately, the odor you smell is only a temporary addition. Now that the product has left the confined space of the carry bag, the print smell will dissipate after a few days and one wash cycle. You may notice some discoloration or whitish residue on your clothing. Do not worry! These are not stains and will disappear after the first wash cycle. Our garments are created with the latest garment printing technology. Furthermore, the inks used are water-based and ecological.

If you receive a branded product - wash it before reporting a problem.

Can I exchange an item for a different size/color?

We currently do not offer exchanges. If you're not sure which size would fit you best, check out our size charts - we have one for each item listed in our store, in the product description section. Although rare, it is possible that an item you ordered has the wrong label. If that's the case, please let us know at storesetups@printful.com within one week of receiving your order. Please include your order number and photos of the incorrectly labeled item, and we will send you a new one or issue a refund!

Any other questions?

Please contact us - contato@feelthequest.com .